This article will help set you up for success in joining a Video Room with some best practices and assist you with troubleshooting common problems with audio, video, and joining. If you're still having trouble with Video Rooms after following these steps, please reach out to an event staff member for assistance.

Best practices

🔼 Use and update Google Chrome

Use Google Chrome for the best experience with Video Rooms, and make sure it's fully up to date. If there's a button in the top right corner of your Chrome window that says "Update", click the button, and then click Update Google Chrome. You won't lose your open browser tabs, but you may need to sign into the event again. Make sure you save any unsaved changes to your tabs before you update.

Screenshot of the Update Google Chrome item in the Update panel as just described.

🔒 Allow mic and camera permissions

Make sure your browser has permission to use your mic and camera. For Chrome, simply click the lock icon next to the address bar, and make sure the Camera and Microphone items are set to Allow. If you don't see these in the menu, click the Site Settings option at the bottom to allow access.

Screenshot of the settings panel that appears when the lock icon is clicked.

⚙️ Check video room settings

After you choose a video room and click Join, you won't be fully in the room yet. Take a moment to click the Settings (⚙️) icon and ensure you've selected the best Microphone, Speaker, and Camera, then click Join to start interacting with the other attendees!

Screenshot of the video room settings expanded.

🎧 Wear headphones

To prevent distracting echo in the room, it's a great idea to wear earbuds or headphones to ensure your speakers don't get picked up by your microphone. 🎧

🤔 Troubleshooting

Room button says "Room is Full"

Video rooms allow up to 13 participants. If that limit has been reached, you won't be able to join until someone else leaves the room.

Room button says "Closed"

If the button below a room you'd like to join says "Closed", this means the event organizer hasn't made the room available to join yet.

There's a loading circle that just spins/nothing happens when I click join

  1. Try reloading the page using Ctrl + Shift + R (Windows) or Command + Shift + R (Mac).

  2. Some browser extensions can block access to Video Rooms. Try disabling browser extensions one by one to find out which one is causing the issue. In Chrome, click the three dot icon in the top right corner, hover over More tools, and click Extensions. On the Extensions page, simply click the toggle next to an extension to toggle it off. You can use this same process to toggle extensions back on later.

    Screenshot showing the process just described.
  3. Try clearing your browser cache. For Chrome, follow these steps from Google to learn how.

Audio/video problems

If you're having trouble hearing or being heard by others, or seeing or being seen by others, try these steps to troubleshoot:

  1. Make sure you've followed the advice in the best practices section above.

  2. Make sure you're fully in the room. After you click Join on a room, you'll be taken to a "green room" where you can check and select your video and audio devices. You must click Join on this page as well to join everyone else in the room.

    Screenshot of the Join button in the green room.
  3. Click the Settings (⚙️) icon at the bottom of the meeting screen to check your audio/video device settings and ensure you've selected the best input and output. Click the Video tab to access the camera selector.

    Screenshot of the video room Settings modal.
  4. Check the audio settings for your computer to ensure your microphone and camera are selected and enabled.

  5. Some browser extensions can block Video Room audio/video. Try disabling browser extensions one by one to find out which one is causing the issue.

    In Chrome, click the three dot icon in the top right corner, hover over More tools, and click Extensions. On the Extensions page, simply click the blue toggle next to an extension to toggle it off. You can use this same process to toggle extensions back on later.

Questions? Need help? Please reach out to your event's organizer.

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